The Responses tab allows you to add a fallback number when no targets are found, customize auto-responses people may receive if they can't find a target, thank you messages, and notifications. If you haven't customized these yourself, you'll see a yellow dot next to the Responses tab to indicate you're still using our default messages.
Targets Not Found
Call Campaigns have three autoresponders that handle different situations. If a target is not found, they'll receive the Target Not Found mobile message. We recommend customizing the mobile message so that it includes a form where an activist can fill out their mobile number and full address information, then be prompted to call again with a link in this mobile message. If targets are found and they're already subscribed to your mobile list, you can send them a mobile message thanking them for taking action. If someone is not on your list, you can send a follow up message thanking them for taking action and asking to text in a keyword to join your list. You should already have this keyword set up in a different form. These autoresponders allow you to tailor your responses to people depending on their status on your list.
In the Responses tab, you can also add a fallback number when no targets are found. For example, for a call campaign targeting legislators, you may want to fall back to the main capitol switchboard if no target is found. If the fallback number is left blank, the call will end if no targets are found.
Thank you auto-response
Once targets have successfully called their targets, they will be sent a thank you auto-response mobile message. You can customize the text or turn off the auto-response.
Notifications
You can also set up notifications, so you or a colleague receives an email notification when an activist makes a call.