Before you get started: Make sure you've set up your Twilio account! If you do not, call campaigns will not work. Here's instructions on how to do that.
To create your letter call, go to the 'Start Organizing' menu and click 'Call Campaigns'.
Next you will reach the create page. Give your call campaign an administrative title, which is for internal use only. Next, choose your target list -- you can pick one or more of our seven built in target lists (U.S. Congress, U.S. Senate, U.S. House of Representatives, U.S. Governors, U.S. State Legislatures, U.S. State Legislatures Upper Houses, or U.S. State Legislatures Lower Houses) or you can choose any custom targets you've uploaded or have access to (explained here). If you choose a custom target list, make sure that you have included a phone number in your custom target CSV.
Then select the phone number you want activists to call for this call campaign.
Note: One phone number can only be used in one call campaign at a time. You will need to unpublish any call campaigns using that phone number, or purchase a new phone number on Twilio.
Next, upload a recorded message, in mp3 format, that activists will hear before being connected to their target(s). This should be relatively short and explain the script you want your activists to follow. If you need to convert an audio recording into mp3 format, here's a helpful free converter.
Selecting call campaign targets
Click "Select Targets" on the right to add at least one target to this letter and save. In the targeting window, the list at the top shows the currently selected targets for this call campaign. You can search through targets by clicking the magnifying glass icon in the upper left, and remove individual targets by clicking the "Remove" button.
To add targets to your selected list, use the controls below. The targets available for selection come from the target lists you chose from the drop down menu earlier.
You can search for targets by typing in the "Search for targets to add" box. You can search by name, party, title, district, or state. Once you've found one or more targets to add, click on their search results to add them to the box, then click "Add" to add them to your selected list above.
You can add all targets from your target list by clicking the "Add All" button, or clear all targets out of your list by clicking the "Clear All" button.
If your targets are part of our built in target lists and not custom targets, you can add targets by party by clicking the respective party buttons in the "Select by Party" section.
You can also add all targets in a specific state by selecting one or more states in the "Select by State" section and clicking "Add States" to add all targets in those states to your selection list.
When you're done, click "Okay! All Done!" to close the targeting window and see a count of the number of targets you selected. Save your call campaign to save your target selection.
When you're done, you can save your draft or save and publish your call campaign. When you publish, your call campaign will be live. Test it out by calling the number you selected. Now it's time to share your call campaign. More on sharing your call campaign here.