When an activist responds to one of your mobile messages, we will evaluate their response before placing it in your Mobile Message Inbox.
First, we will determine if the reply was a 'help' or 'stop' keyword. Twilio, by default, handles standard English-language reply messages such as HELP, INFO, STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT in accordance with industry standards. If the activist's response matches one of these keywords, they will receive your default help or unsubscribe message. Here's how to set that up.
Second, we'll determine if the message was a keyword associated with a live action (not unpublished or canceled). If the message is a keyword, they will not be placed in the mobile message inbox. Instead, the keyword will trigger them taking that action. More on keywords here.
Next, we will determine if the activist is currently in a 'Wait for Mobile Response & Store' wait step in one of your group's Ladders. If they are, their response will be stored under the designated field. You can read more about how that works here.
If the activist's response was neither a keyword or in response to a 'Wait for Mobile Response & Store' step in a ladder, we will place the activist's message in your Mobile Message Inbox. There is no notification when this occurs, so make sure to check your inbox regularly!